Terms of service

NOVANU – Terms & Conditions

Last updated: 01/06/2026

This website is operated by NOVANU OÜ. Throughout the site, the terms “we”, “us”, and “our” refer to NOVANU OÜ (NOVANU OÜ, Harju maakond, Tallinn, Põhja-Tallinna linnaosa, Tööstuse tn 75-71, 10416, Tallinn, Estonia.) . We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and content contributors.

Please read these Terms carefully. By accessing or using any part of the site, you agree to be bound by them. If you do not agree, you may not access the website or use any services.

Any new features or tools added to the store will also be subject to these Terms.

Our store is hosted on Shopify Inc., which provides us with the online e‑commerce platform that enables us to sell our products and services to you.

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SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not violate any laws in your jurisdiction, including copyright laws.

Any breach of these Terms may result in immediate termination of your access to the Service.

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SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted across networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

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SECTION 3 – ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We are not responsible if information on this site is inaccurate, incomplete, or outdated. The material on this site is provided for general information only and should not be relied upon as the sole basis for decision‑making.

This site may contain historical information, which is provided for reference only.

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SECTION 4 – MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice.

We shall not be liable for any modification, price change, suspension, or discontinuation of the Service.

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SECTION 5 – PRODUCTS & SERVICES

Certain products or services may be available exclusively online. These items may have limited quantities and are subject to our Refund Policy.

We reserve the right to limit sales of our products to any person, region, or jurisdiction. We may also limit quantities purchased per order.

Packaging, formulations, and product descriptions may change without notice.

We cannot guarantee that your device’s display of colours will be accurate.

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SECTION 6 – ACCURACY OF BILLING & ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all orders made at our store.

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SECTION 7 – OPTIONAL TOOLS

We may provide access to third‑party tools which we do not monitor or control.

You acknowledge that we provide access to such tools “as is” and “as available” without warranties or conditions of any kind.

Any use of optional third‑party tools is entirely at your own risk.

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SECTION 8 – THIRD‑PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties.

We are not responsible for examining or evaluating third‑party content and will not be liable for any harm or damages related to the purchase or use of goods, services, or content from third‑party websites.

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SECTION 9 – USER COMMENTS, FEEDBACK & SUBMISSIONS

If you send creative ideas, suggestions, proposals, or other materials (“comments”), you agree that we may use, edit, copy, publish, or distribute them without restriction.

We are under no obligation to maintain comments in confidence, pay compensation, or respond.

We may remove content that we determine to be unlawful, offensive, threatening, defamatory, or otherwise objectionable.

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SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

For data access, editing, or deletion requests, please refer to the relevant sections of our Privacy Policy, including:

  • Edit Personal Data
  • CCPA Opt‑Out (if applicable)

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SECTION 11 – ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our site or in the Service may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or transit times.

We reserve the right to correct any errors or omissions, and to change or update information or cancel orders if any information in the Service is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update or clarify information except as required by law.

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SECTION 12 – PROHIBITED USES

You are prohibited from using the site or its content:

  • For any unlawful purpose
  • To solicit others to perform unlawful acts
  • To violate any international, federal, or local regulations
  • To infringe upon our intellectual property rights
  • To harass, abuse, insult, harm, defame, or discriminate
  • To upload viruses or malicious code
  • To collect personal information of others
  • To spam, phish, or scrape data
  • To interfere with security features of the Service

We reserve the right to terminate your use of the Service for violating any prohibited uses.

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SECTION 13 – DISCLAIMER OF WARRANTIES

We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error‑free.

You agree that the Service and all products delivered to you are provided “as is” and “as available”, without warranties of any kind, either express or implied.

This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, durability, and non‑infringement.

NOVANU OÜ does not guarantee that results obtained from the use of our products will be accurate or reliable.

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SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, NOVANU OÜ, its directors, employees, affiliates, agents, contractors, suppliers, or licensors shall not be liable for any:

  • Injury
  • Loss
  • Claim
  • Direct, indirect, incidental, punitive, or consequential damages

including lost profits, lost revenue, lost savings, data loss, replacement costs, or similar damages arising from your use of the Service or any products purchased from us.

Where local laws do not allow the exclusion or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

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SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless NOVANU OÜ and its partners, employees, and affiliates from any claim or demand made by any third party due to your breach of these Terms or your violation of any law or third‑party rights.

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SECTION 16 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions shall remain valid and enforceable to the fullest extent permitted by law.

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SECTION 17 – TERMINATION

These Terms remain effective unless terminated by either you or us.

You may terminate these Terms at any time by discontinuing use of the site.

We may terminate this agreement at any time without notice if you fail to comply with any provision of these Terms. Upon termination, you remain liable for all amounts due up to the date of termination.

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SECTION 18 – ENTIRE AGREEMENT

These Terms, together with any policies posted on our site, constitute the entire agreement between you and NOVANU OÜ regarding your use of the Service.

Any ambiguities in interpretation shall not be construed against the drafting party.

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SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and interpreted in accordance with the laws of Estonia, without regard to conflict‑of‑law principles.

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SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at:

operations@team.novanu.co

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SECTION 21 – CHANGES TO TERMS OF SERVICE

You may review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of the website or the Service following any updates constitutes acceptance of those changes.

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SECTION 22 – RESTRICTION ON RESALE OF NOVANU PRODUCTS ON AMAZON®

By purchasing NOVANU products, you agree to the following terms regarding resale restrictions:

Resale Restriction

You acknowledge and agree that NOVANU products are not permitted to be resold on Amazon.com, Amazon.co.uk, or any other Amazon® marketplace, whether as new, used, or refurbished items.

Enforcement

NOVANU OÜ actively monitors online marketplaces, including Amazon®, for unauthorized listings.

If we identify a violation of this policy, we may take legal or commercial action, including but not limited to:

  • Terminating your access to NOVANU products
  • Issuing cease‑and‑desist notices
  • Seeking injunctive relief
  • Pursuing financial damages

Liability for Damages

Unauthorized resale constitutes trademark infringement.

You agree to be liable for all damages, including legal fees, incurred by NOVANU OÜ in enforcing our rights.

Compliance with Laws

You agree to comply with all applicable laws and marketplace policies when purchasing or using NOVANU products.

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SECTION 23 – RETAILERS & DISTRIBUTORS

For wholesale, retail, or distribution inquiries, please visit our Retailer Page:

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SECTION 24 – AFFILIATES

For affiliate partnerships, please visit:

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SECTION 25 – STUDENT PROGRAMS

For student‑exclusive offers and programs, please visit:

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SECTION 25 – RECYCLING

To learn more about our sustainability and recycling initiatives, please visit our Recycling Page.

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SECTION 26 – DISCLAIMER

Website Disclaimer

The information provided by NOVANU OÜ (“we”, “us”, or “our”) on novanu.co and any associated platforms is for general informational purposes only.

While we strive for accuracy, we make no guarantees regarding the completeness, reliability, or validity of any information.

Liability Disclaimer

Under no circumstances shall NOVANU OÜ be liable for any loss or damage arising from:

  • Use of the website
  • Reliance on website information
  • Use of our mobile or digital platforms

Your use of the Site and reliance on any information is entirely at your own risk.

External Links Disclaimer

Our website may contain links to third‑party websites.

We do not monitor, verify, or guarantee the accuracy of external content and are not responsible for any damages arising from third‑party sites.

Professional Disclaimer

The Site does not provide medical or diagnostic advice.

All information is for educational purposes only and should not replace consultation with a qualified healthcare professional.

Testimonials Disclaimer

Testimonials on the Site reflect individual experiences and may not represent typical results.

Testimonials:

  • Are user‑submitted
  • May appear in text, audio, or video
  • May be edited for clarity
  • Are not compensated
  • Do not constitute medical claims

Consumer Rights

Nothing in this disclaimer affects your statutory consumer rights under applicable laws.

Fairness of Terms

We aim to ensure all terms and disclaimers are fair and reasonable.